Privacy policy

We promise

This Privacy Policy explains Invanti (Beijing) Information collected by The Company and its affiliates (hereinafter referred to as "Invanti" or "we") and why we collect it, and how you can update, manage, export and delete your information. If we ask you for certain information, to verify your identity when using Invanti products or services is limited to strictly complying with this Privacy Policy and/or our user terms and conditions for using this information. See the Products or Services section for more information.

This privacy policy is designed with your needs in mind. It is vital that you fully understand our personal data collection and use policies and ensure that you ultimately have control over the personal information you provide to Invanti.

In this privacy policy, "Personal information" Refers to data that identifies a particular individual in connection with the information itself or other information about the individual to which Invanti has access. Such personal information may include but is not limited to the information you provide to us or upload to us, device information, etc. Please read further about the types of information we'll collect while using our services or products.

By using Invanti products or services, you provide us with your information based on trust. We undertake to comply with applicable laws,such as the Personal Information Protection Act and other laws and regulations (including your local data protection laws) to protect your personal information
Privacy, confidentiality and security of information. At the same time, we commit all our employees and agents to fulfill these obligations.
InvantiMobility(or 5th Wheel) APP Is the application name.

All we want is the best experience for our users. If you have any questions about the data processing practices outlined in this Privacy Policy, please contact us.

email： support@invanti.com

phone： 400-678-1000

Provide correct contact information, so that we can get back to you in time.

What information do we collect and how do we use it

Type of information collected

We collect informations to provide better products and services to all users who purchased our product.

We will only collect information necessary for specific, clear and lawful purposes, Information will not be further processed in a manner inconsistent with these purposes.

We collect the following types of information (which may or may not be personal information) :

a. Information you create or provide to us:
When you create an InvantiMobility（or 5th Wheel）APP Account, you will provide us with your personal information, including your username, password, Mobile phone number(within China only)、 Email, nickname, gender (not required), image you choose to represent yourself, The channel you use for this account registration.

b. Information we collect while you using our products and services:

• Equipment information: Information related to your device. For example, IMEI Serial number、 MAC Address, model name of device, device operating system, type of device, system and performance information. Equipment manufacturers and network operators we may collect and use information such as InvantiMobility（or 5th Wheel）APP Account number or other information.
• Vehicle Information: Information related to your vehicle. For example, your Bluetooth MAC Address, Serial Number, speed, range, riding data, battery information, cruise control, taillight settings, power recovery strength, firmware version, battery/motor temperature.
• Location information (for specific services/function) : the application will collect your location information in the background, used to show your cycling track, If you do not use the feature, your location information is not collected.
• Log message: Information related that your operation of our vehicle. For example, we can collect network request information, standard system logs, crash information, and other anonymous identifier techniques. This information will be kept locally and will not be sent to us unless you request it. This information is only used to solve problems, we won't save them into database.
• Feedback information: We will collect feedback after the product is sold. Feedback will include user feedback questions such as photos, text, contact information, application version, device type, feedback time. The purpose of collecting personal information is to provide you with products and/Or services, and ensure that we comply with applicable laws.

We collect information, To provide better products and services for all users.We may use your personal information for the following purposes:

• Provide, handle, maintain, improve, develop our merchandise and/or services provided to you, including after-sales service and customer support, and services provided through devices or websites.
• Contact you about your equipment, services or any general enquiries (e.g. updates, customer enquiry support, information and notices about our activities). Analyze and develop statistical information related to the use of our products and services to better improve our products and services.
• Optimize equipment performance.
• Store and maintain information related to you for our use in conducting our business or fulfilling our legal obligations
• Provide local services without communicating with the server.

Regarding how we use your information, which may include personal information, more examples are provided below：

• Create your InvantiMobility（or 5th Wheel） APP Account. Create InvantiMobility through mobile devices（5th Wheel）APP The personal information collected during the account is used to establish the user's personal InvantiMobility (5th Wheel） APP Accounts and information pages.
• Display vehicle information. When the device is connected via bluetooth, your vehicle information will be displayed, you can check device information such as speed, range, battery information, firmware version and related settings through our application.
• Provide location-based services. While using InvantiMobility（or 5th Wheel） APP the application has a track riding feature that requires your access location. You can turn this setting off at any time by going to device settings or stopping using the application functionality.
• Provide after-sales service. If you require after-sales service, you could send feedback request via our application. This information will be sent to the after-sales engineer via email. This information is only used to resolve the problem and we won't save it to the server.

Direct marketing

With your express prior consent, we may share some promotional materials related to products and services of Invanti via your Invanti account/Eamil. We strictly comply with the data protection laws of your location(May contain requirements for independent express consent)，your personal information will only be used with your express prior consent or when you do not object by conduct or instruction. You have the right to terminate our use of personal data for direct marketing purposes. If you don't wish to receive certain types of email any longer, you can send email to support@invanti.com，We will never share your personal data to our business partners for direct promotion by our business partners wide.

We'll share yuor information under these circumstances

We won't share your personal information with any company, organization, or individual other than INVANTI unless these situations.

Subject to your express prior consent:

• Personal Information
  When we obtain your prior express consent, we may use this Privacy Policy and applicable local data (regulations) from time to time. Disclose your personal Information to third party service providers and affiliates listed in this section, in order to provide the product or service you requested.
  In all cases described in this section, we ensure you that Invanti will only share your personal information based on your authorization. Your authorization of Invanti will enable a secondary processor to process your personal information. You should understand that in any of the circumstances described below, when Invanti shares your personal information with third party service providers, Invanti will set forth the practices and obligations of third parties through the contract to comply with applicable local data protection laws and this Privacy Policy. Invanti contractually ensures that third party service providers comply with the privacy standards applicable to them in your jurisdiction.
• Location Information
  We will use Google Maps to collect your location information (location to the city area), so that you can display your cycling information when using the tracked cycling feature.
• Notification Information
  We will send important notifications permitted by law to your email address or application surface. Important information will include recall information, mandatory repair and maintenance information.
• Data Analytics
  We will use Google Data Analytics services to analyze the de-labeling of personal information to predict the development trend of products and services.

Information sharing between our group and third party service providers

In order to run a successful business, In order to provide you with the full functionality of the products and services, we may from time to time to other affiliates or our third party service providers (including our mail stores, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, Advertising and promotion service provider, agent representing Invanti) disclose your personal information. Such third party service providers may process your personal information on behalf of Invanti or one or more of the above. If you no longer wish to allow us to share this information, Please send an email to support@invanti.com Contact us. Please make sure to provide your correct contact information so that we can respond to your request in a timely manner. In addition, we may communicate with third parties (such as advertisers on our sites) in the form of aggregation. Sharing depersonalised information and statistics for commercial purposes; We may share with it general usage trends for our services, such as the number of customers among certain groups of people who buy certain products or engage in certain transactions。

For legal reasons

In applying the requirements of law, Invanti may disclose your personal information without further consent. For the avoidance of doubt, Invanti may collect, use or disclose your personal information without your consent to the extent and to the extent expressly permitted by local data protection laws. To protect our rights, Disclose your information without your consent to protect your safety or the safety of others, comply with local government requests, and assist in investigations of illegal activities.

security

Invanti security measures

We promise to keep your personal information safe. To prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and administrative procedures to protect the information we collect from your Invanti products, services and the Invanti website. We will take all reasonable steps to protect your personal information.

For example, when accessing your Invanti account, you can choose to use our two-step verification process for increased security. When you send or receive data from an Invanti device to our servers, we ensure that secure sockets layer is used（“SSL”） and other algorithms to encrypt them.

• all of your personal information is stored on secure servers, and protected in controlled facilities. We classify your data according to importance and sensitivity, and ensure that your personal information has the highest level of security.
• several encryption algorithms will be used to keep your data private.
• We have the ability to ensure the ongoing confidentiality, integrity, availability and recoverability.
• We have the ability, in the event of a physical or technical accident, restore the availability and accessibility of personal data in a timely manner.
• We will regularly test interviews, assess the effectiveness of technical and organizational measures to ensure the safety of treatment measures.

The employees of Invanti will be strictly limited to access to your personal information. We guarantee that employees and third party service providers who help provide products and services to you by accessing this information have strict contractual obligations of confidentiality. Failure to comply with these obligations may result in disciplinary action or termination of cooperation. We also have special access controls for cloud storage. In summary, we regularly review information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access and use.

We will take all practicable steps to protect your personal information. However, you should be aware that Internet is not always secure and, therefore, we cannot guarantee the security or integrity of any personal information transmitted in both directions over the Internet.

What you should do

Do not disclosing information to any person (unless that person is formally authorized by you).

Invanti shall not be liable for security breaches caused by third parties' access to your personal information due to your failure to maintain the confidentiality of your personal information. ‌Despite the foregoing, if any unauthorized use of your account by another internet user or any other security vulnerability occurs, you must notify us immediately. Your cooperation will assist us in protecting the confidentiality of your personal information.

Retention policies

If it is necessary for the purpose of collecting information, or as required or permitted by applicable law, we will retain personal information at all times.

We will retain your information (including your personal information) till it is not necessary to provide our products or services to you or until your account is deleted or you select to reset the products to Factory Default Settings (whichever occurs first). The following example we will delete your information. Deletion means irreversible erasure and you will not be able to recover your information in the future.

• example 1： On certain products, you reset the device to exit mode and your personal information will be erased. You can reset through the Settings option in the application. Restoring factory settings is not reversible and you need to ensure that you do not need to retain this information.
• example 2： If you request to delete your information, Your request will be verified as made by me and will be removed within a reasonable time limit.
• example 3： If you cancel or delete InvantiMobility (or 5th Wheel） APP account, personal information will be deleted six months after the date of cancellation or deletion.

Access other functions on your device

Our application may access certain functions on your device, Such as Bluetooth connection status and other functions. These messages are used to allow these applications to run on your device and allow you to interact with them. At any time, you can close the application at the device level through support@invanti.com Contact us to revoke the permit. You can control your information!

Control Settings

Invanti acknowledges that privacy concerns vary from person to person. As a result, We have provided examples of the various ways in which Invanti offers you the option to limit the collection, use, disclosure or processing of your personal information, And control your privacy Settings:

• Turn on or off location access;
• Log in or log out for InvantiMobility( or 5th Wheel） APP account
• Turn on or off other services and features that process sensitive or personal information.

If you have previously consented to us using your personal information for the above purposes, You can always send it in writing or to the mailbox：support@invanti.com .

Access, Update or correct your personal information

You have the right to request access to and / Or correct any personal information we hold about you. When you update your personal information, before we process your request, You will be asked to verify your identity. Once we have sufficient information to process your request to access or correct your personal information, we will respond to your request within the time required by the applicable Data Protection Law. Upon your request, We usually provide a copy of your personal information collected free of charge. If you request additional identical information, we will comply with applicable laws and regulations, A reasonable fee for actual administrative costs may be charged. If you wish to request access to personal data held by us or if you believe that any information we hold about you is incorrect or incomplete, Please contact us by phone or email us to the email address provided below as soon as possible. You have the right to ask us to erase your personal information.You have the right to request restrictions on the processing of your personal information. You have the right not to be automatically processed as a subject of data, Including user portraits, That is, automatic processing actions that have legal consequences or similar serious effects on you. You have the right to request that the personal information received from you is organized, And it can be transmitted to other data processors in a common format。

Cancel the agree

By submitting a request, Revoke consent to collection, use and/or disclose your personal information that we possess or control. This can be done by support@invanti.com Perform related operations. We will process your request within a reasonable time after you make it, and will no longer collect, use and based on your request / Or disclose your personal information.

Your withdrawal of consent may lead to some legal consequences. Depending on the extent to which you rescind your consent to allow us to process your personal information,
This may mean that you cannot enjoy the products and services of Invanti.

In case of access to third party services, we may access third party SDK services and share some of your information collected by us in accordance with this Policy with such third party service providers to improve customer service and user experience.

At present, the third-party service providers we access mainly include the following types:

1. Obtain device location permission and collect device information and log information with your consent;
2. It is used to optimize product performance, including improving hardware network capacity, reducing server cost, and functional hot repair

Other provisions

Minors

We believe it is the responsibility of parents to monitor their children's use of our products and services. However, it is not our policy to obtain the personal information of minors or to send any promotional materials to such persons. Invanti will not seek or attempt to seek to receive any personal information from minors. If a parent or guardian has reason to believe that a minor has submitted personal information to Invanti without their prior consent, Please contact us to ensure that such personal information is deleted and that minors unsubscribe from any applicable Invanti services.

priorities

If you agree to the applicable user agreement, In case of any inconsistency between such user Agreement and this Privacy Policy, such user Agreement shall prevail.

Privacy Policy updates

We conduct periodic reviews of our privacy policy to reflect changes in our information practices, We may update this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by email (sent to the email address specified for your account) or on all Invanti websites or via mobile devices, That way you can see the information we collect and how we use it. Such privacy Policy changes will apply from the effective date specified in the notice or site. We recommend that you check this page regularly for the latest information on our privacy practices. You continue to use the Products and the Website, Mobile phones and/or
Any other service on any device, Will be deemed to accept the updated Privacy Policy. When we collect more personal information from you or we wish to use or disclose your personal information for new purposes, we will ask for your consent again.

Invanti (Beijing) Technology Co., LTD
emial： support@invanti.com
phone： 400-678-1000
Thank you for taking the time to learn about our privacy policy!